Returns & Exchanges
At La Bottega del Tartufo, we take pride in the quality of our gourmet truffle products and strive for your complete satisfaction. If your order arrives damaged or does not meet our high standards, you may request a return or exchange within 14 days of delivery.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue, including photos if the product was damaged during transit.
Approval Review
Our specialists will review your request to ensure it complies with food safety regulations and our return policy for perishable and non-perishable goods.
Secure Packaging
Once approved, carefully pack the items in their original, unopened packaging to ensure they remain protected during the return shipment.
Refund Processing
After we receive and inspect your returned items, we will process your refund or ship a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing